Operations Manager

We are looking for an experienced Operations Manager to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal of this position is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.


  • Document and refine standard operating procedures (SOPs)
  • Monitor incoming work requests, set up tasks in the project management tool, and direct tasks to appropriate team members.
  • Recruit and oversee Upwork talent
  • Triage incoming support requests by order of priority and deadline
  • Ensure client projects remain on track


  • At least 3 years experience in a similar role.
  • Strong background and work experience in with Digital Marketing Field (i.e. Email Campaigns, Content Generation, etc) 
  • Excellent computer skills and proficient in GSuite - Docs & Sheets & Slack
  • Excellent communication skills both verbal and written
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • A demonstrated commitment to high professional ethical standards and a diverse workplace 
  • Excels at operating in a fast pace, community environment 
  • Excellent people manager, open to direction 
  • Collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment

(NOTE: Please only apply through this page and do not contact us through other means or channels.)

Apply for this position